Simplify customer support for web apps

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Product is rated as #1 in category Customer Support
8.8
Features9
Ease of implementation8.5

Get rich contextual feedback directly from users and measure customer satisfaction easily. Watch this space for any specials negotiated for startup hubs.

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Simplify customer support for web apps
Simplify customer support for web apps

Details

Support your customers to support you.

Yes, you read it correctly. Allow me to elaborate.

Problem Scenario (The What)

Do you think your website or mobile application is bug free? How easy is it for your users to report issues they encounter along with all the details you need to understand the problem?

Ever wondered about the end user experience and wished you had a better way to measure and obtain insights directly from the end users that could help make better product and marketing decisions?

Why is this a problem

Bugs are inherent to software applications but the problem is often compounded with multiple devices on which these applications run.

How would you know if an issue reported by a kind user of yours was experienced on desktop, laptop, tablet or mobile? Was it running Windows, OSX, Ubuntu or one of the hundred other *nix distributions available? None of those? Hmmnm, it should be Android or iOS, right? Got it, but which version? What was the screen resolution? What exactly was the user doing when they ran into the snag? The questions can go on.

Usersnap is the solution

Usersnap integrates with your application and helps users capture and report issues with relevant details including the context. All this improves the feedback process and makes it even more efficient.

Summary of Usersnap Use Cases

  • Understand pain points in an application. Collect visual feedback from users, including screenshots and system info with just a click
  • Measure customer satisfaction. Collect feedback on user experience and get actionable insights
  • Prioritize ideas. Collect and streamline product feature requests
  • Streamline software testing for QA
  • Respond to the feedback

Industries served by Usersnap

  • E-commerce stores
  • Software companies
  • Digital agencies etc.

How much does Usernap cost

  • Basic

    9 /month
    • 2 team members
    • 1 project
    • 100,000 pageviews/month
  • Startup

    79 /month
    • 10 team members
    • 3 projects
    • 400,000 pageviews/month
    • Integrate with project management and bug tracking tools (Jira, Trello, Asana etc)
  • Company

    149 /month
    • 15 team members
    • 10 projects
    • 800,000 pageviews/month
    • Integrate with project management and bug tracking tools (Jira, Trello, Asana etc)
    • Integrate with customer service applications (Zendesk, Intercom etc)
  • Enterprise

    Custom /month
    • Unlimited team members
    • Unlimited projects
    • 800,000+ pageviews/month
    • Integrate with project management and bug tracking tools (Jira, Trello, Asana etc)
    • Integrate with customer service applications (Zendesk, Intercom etc)
    • Custom branding
    • Full API access

 

Does Usernap require a contract

No. You can choose between monthly or yearly payments and cancel anytime. However, they do not offer partial refunds.

What is the Return on Investment (ROI) with Usersnap

TBD

How responsive is Usersnap’s support

Within 24 hours

How to get started with Usersnap

You can sign-up at a discounted price by clicking on the above button or this link and go through their registration process. If the promotional offer is not applied automatically, you can email [email protected]

8.8Expert Score
Gather user feedback in a snap
Usersnap helps deliver rich contextual feedback from users directly to your favorite project management or bug tracking tool
Features
9
Ease of implementation
8.5
PROS
  • Feature rich bug tracking tool
  • Multiple 3rd party integrations

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